PRODUCT RETURNS / I WISH TO RETRACT

CONDITIONS PERTAING TO PRODUCT RETURNS

For all purchases made in a private capacity, you benefit from a 14-day withdrawal period from the date of receipt of your order.

The item(s) must be returned in their original condition and packaging. The withdrawal period is open to our private clients and concerns our entire portfolio, with the exception of consumables. In order to ensure better traceability of the return, it is recommended that you use the return authorisation which will be sent to you by our Customer Service. Failing this, the product must be returned with all useful information regarding your contact details and order. You have 14 days to return the product as of your notification of withdrawal.

REFUND DEADLINES

We commit to refunding you at the latest 14 days from the date of your request (if we have not received the product on the 14th day, refund may be delayed until you supply a proof of shipment). In reality, the average time observed is 5 to 8 days.

METHODS OF REFUND

With the exception of orders paid by virtual card which are refunded by bank transfer due to technical constraints, refunds are always carried out using the same means of payment than the one used for the original transaction.

CONTACT US

A question? Feel free to contact us at support@solaari.com