General informations

For partnership and communications inquiries, please contact us at contact@solaari.com

You can consult our terms and conditions here.

EXTENDED PRODUCER RESPONSIBILITY

GROUPE LDLC as a “producer” is responsible for the end-of-life of the products and the packaging that it sells on the French national market. To this end, it must organise or finance their recycling and elimination. As a result, GROUPE LDLC contributes financially to recycling programmes:

1- Packaging waste:

Decree n°92-377 of 1 April 1992 has given packagers the responsibility to contribute or to provide for the elimination of packaging waste resulting from the consumption of their products by households. These companies, which may be producers or importers, have the possibility to organize their own recovery system or to contribute financially to a collective system which fosters the development of the selective collection of household packaging by communities, by adhering to an eco-body approved by Public Authorities (ADELPHE, ECO-EMBALLAGES). Packaging which have been the subject of a contribution are generally marked with the green dot.  To meet its obligations, GROUPE LDLC is a member of the Adelphe eco-body.

2- Waste batteries and accumulators:

Decree n°99-374 of 12 May 1999 established that producers and importers of batteries, accumulators and of devices which contain them, must organize after their use the collection, recycling and disposal of the products marketed. To fulfil this obligation, they can lodge an agreement with the Public Authorities in order to create and fund their own recycling system. They also have the possibility to join an accredited eco-body, which will take over this obligation.

Batteries and accumulators generally bear the crossed-out wheeled-bin symbol.

To meet its obligations, GROUPE LDLC is a member of the SCRELEC eco-body. In that respect, our LDLC.com points of sale in Lyon and Paris, in association with collection facilities, have made available collection and recycling trays for your used batteries and accumulators.

3- Waste Electrical and Electronic Equipment (WEEE)

Decree n°2005-829 of 20 July 2005 decided that the producers and importers must organise and finance the disposal of the waste electrical and electronic equipment (WEEE) derived from their products put on the national market.

To fulfil this obligation, they can lodge an agreement with the Public Authorities in order to create and fund their own recycling system. They also have the possibility to join an accredited eco-body and, as a result, contribute financially to the recycling sector. Electrical and electronic equipment now bears this symbol .

To meet its obligations, GROUPE LDLC is a member of the ECOLOGIC eco-body.

When you buy a new electrical and electronic device, a financial participation is added, in a visible and transparent manner, to the device’s purchase price: the eco-contribution. Its amount depends on the components and the weight of the electrical and electronic device purchased.

Eco-contribution or visible contribution is making apparent on a purchase invoice the unit cost incurred for the elimination of a waste electrical and electronic equipment. The amount of the eco-contribution consists of the cost of collection and recycling. This eco-contribution is necessarily charged by producers and it is then passed on to the end user.

For reference, the exact amount of each eco-contribution is displayed on the product presentation sheets and also in your shopping cart at the time of your order. This amount, which consists of the unit cost of recycling per device, will be stated on each item falling within the electrical and electronic equipment (EEE) category.

LDLC.com takes back free of charge or has a third parties take back free of charge on its behalf the waste generated by electrical and electronic equipment which the consumer discards, within the limit of the quantity and the type of equipment sold. To this end, you can contact us : support@solaari.com. We inform you of:

• the obligation not discard WEEE with household waste;
• collection systems which are at your disposal;
• the potential effects on the environment and human health of the dangerous substances present in EEE.

4- “Unwanted” print waste

Article L. 541-10-1 of the Environmental Code requires that any person or corporate entity who, free of charge and either by himself or herself or by means of another person, puts at the disposal of or distributes to individuals without first being requested to do so, printed materials […] in letterboxes in the shared parts of collective housing, in commercial premises, in public spaces or on public highways, is obliged to contribute to the collection, reuse and disposal of the resultant waste. To meet its obligations, GROUPE LDLC is a member of the ECO-FOLIO eco-body.

Legal guarantee of compliance (see texts of references below):

When the client acts in legal guarantee of compliance, he:

Gets a period of 2 years from the date of delivery of the goods to act (Article L217-12 of the Consumer Code)

Can choose between repairing or replacing the goods, subject to certain conditions of cost provided for by Article L.217-9 of the Consumer Code

Is exempted to produce proof of the existence of the non-compliance in the first six months following delivery of the goods. This period has been increased to twenty-four months as of 18 March 2016, except for second-hand goods (Article L217-7 of the Consumer Code)

Can benefit from it, independently of the commercial guarantee or the manufacturer’s warranty

Legal guarantee against hidden defects for products sold (see reference texts below):

The client can implement the legal guarantee against hidden defects for objects of purchase as per Article 1641 of the Civil Code. In this case, he has the choice to either return the item and have the full price refunded to him or to keep the item and have part of the price refunded to him, as per Article 1644 of the Civil Code.

Legal guarantee of compliance

Article L217-4 of the Consumer Code: The seller is bound to provide goods that are in compliance with the contract and is liable for any compliance deficiencies existing at the time of delivery. He shall also be responsible for any non-compliance resulting from the packaging, or from the instructions concerning assembly or installation if the seller is responsible for this under the terms of the sale contract or if it took place under its responsibility.

Article L217-5 of the Consumer Code: The goods are in compliance with the contract:

1° If they are suitable for the use ordinarily expected of similar goods and, if relevant:

– they comply with the description given by the seller and possess the qualities which the seller has presented to the consumer as a sample or model;

– they present the qualities that a buyer may legitimately expect in light of the public declarations made by the seller, the producer or their representative, for example in advertising material or labelling

2° Or if they have the features defined by mutual agreement between the parties or are suitable for any special requirement sought by the buyer which was made known to the seller and which the latter agreed to.

Article L217-7 of the Consumer Code: Non-compliances which occur within six months of the delivery of the goods are considered as already existing at the time of delivery, except if the seller can prove otherwise. The seller can fight this assumption if it is not compatible with the nature of the goods or the non-compliance invoked.

Article L217-9 of the Consumer Code: In the event of a non-compliance, the buyer shall choose to have the item repaired or replaced. However, the seller may not abide by the choice of the buyer if this choice entails a cost clearly disproportionate with respect to the other alternative, in view of the value of the goods or the importance of the defect. He is then required to proceed, unless otherwise impaired, with the alternative not chosen by the buyer.

Article L217-12 of the Consumer Code: Legal actions resulting from the non-compliance of goods are time-barred at the end of two years as of the delivery of the goods.

Article L217-16 of the Consumer Code: When the buyer requests from the seller, during the course of the commercial guarantee which he was granted upon acquisition or repair of a movable asset, a repair covered by the guarantee, any period of immobilization of at least seven days is added to the remaining term of said guarantee. This period shall run as of the date of the buyer’s request of intervention or of the handing over for repair of said goods, if this provision is subsequent to the request of intervention.

Legal guarantee against hidden defects for products sold

Article 1641 of the Civil Code: The seller is bound to a guarantee against hidden defects in the thing sold that render it unfit for its intended use, or that so impair its use that the buyer would not have bought it, or would only have given a lesser price for it if he had known of the defects.

Article 1644 of the Civil Code: Under Articles 1641 and 1643, the buyer has the choice either to return the thing and to have the price returned to him or to keep the thing and have a part of the price returned to him.

Article 1648 Paragraph 1 of the Civil Code: An action resulting from redhibitory vices must be brought by the buyer within two years from the discovery of the vice.

Our products are compliant with the European directives in force pertaining to the safety of products and bear the CE marking;

They also comply with the RoHS Directive, which limits for the environment the use of six hazardous substances in electrical and electronic products.

USEFUL LINKS ON THE MINISTRY OF ECOLOGY AND SUSTAINABLE DEVELOPMENT:

Packaging waste https://www.ecologique-solidaire.gouv.fr/dechets-des-emballages-menagers

Waste batteries and accumulators https://www.ecologique-solidaire.gouv.fr/piles-et-accumulateurs

Waste Electrical and Electronic Equipment (WEEE) https://www.ecologique-solidaire.gouv.fr/dechets-dequipements-electriques-et-electroniques

Unwanted print waste https://www.ecologique-solidaire.gouv.fr/dechets-papiers-graphiques